Policy – Rights – Laws
I started this company because I want to help grow the middle class. My belief is simple: people everywhere deserve the chance to do more than get by, they deserve to thrive, on their own terms.
Your California Privacy Rights
Last Updated: July 31, 2025 This notice supplements the information contained in the Well Crafted Branding Privacy Policy and applies solely to visitors, users, freelancers, clients, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act (CPRA), and any terms defined in the CCPA/CPRA have the same meaning when used in this notice. As a California resident, you have the right to: Know and access the specific pieces and categories of personal information we have collected about you, the sources of that information, our purpose for collecting it, and the categories of third parties with whom we share it. Delete the personal information we have collected from you, subject to certain exceptions (such as information we're required to keep for legal, security, or transactional reasons). Correct inaccurate personal information we hold about you. Opt out of the sale or sharing of your personal information. Well Crafted Branding does not sell your personal information, and we do not share it for cross-context behavioral advertising. Limit the use of sensitive personal information, where applicable. Non-discrimination — you will never receive different or lesser service, pricing, or treatment for exercising any of your privacy rights. To exercise any of these rights, please contact us at shannon@wellcraftedbranding.com. We will verify your request and respond within the timeframe required by law. You may also designate an authorized agent to make a request on your behalf.
European Union & United Kingdom Residents (GDPR/UK GDPR)
If you reside in the EU or UK, you have rights under the General Data Protection Regulation (GDPR) and UK GDPR, including the right to access, rectify, erase, restrict, or object to our processing of your personal data; the right to data portability; and the right to lodge a complaint with your local supervisory authority.
Other U.S. Residents
Privacy laws differ from state to state. Wherever you live, we aim to treat your information with the same care and to honor the core rights described above to the extent we reasonably can.
Exercising Your Rights
To exercise any of these rights, or to ask a question about your information, contact us at shannon@wellcraftedbranding.com. We'll verify your request and respond within the timeframe required by applicable law.
Canadian Privacy Rights
Effective July 8, 2025
This section supplements the Well Crafted Branding Privacy Policy and applies to visitors, users, freelancers, clients, and others who reside in Canada. We adopt it to reflect our commitment to Canada's privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, such as Quebec's Law 25, British Columbia's Personal Information Protection Act (PIPA), and Alberta's PIPA.
If you're a resident of Canada, you have the right to:
Access your information. You can request access to the personal information we hold about you, along with information about how it has been used and who it may have been shared with.
Correct your information. If any personal information we hold about you is inaccurate or incomplete, you can ask us to correct or update it.
Withdraw consent. You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may affect our ability to continue providing certain services to you.
Know why we collect it. You have the right to understand the purpose for which your personal information is being collected, used, or disclosed at or before the time it's collected.
File a complaint. If you have concerns about how your personal information has been handled, you can raise them with us directly — and you also have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy regulator.
Our commitments to you. In keeping with Canadian privacy principles, we commit to:
Consent. We collect, use, and disclose your personal information with your knowledge and consent, except where otherwise permitted or required by law.
Limited collection. We collect only the personal information we reasonably need to provide our services and support you and your business — nothing more.
Limited use & retention. We use your personal information only for the purposes we've identified to you, and we keep it only as long as necessary to fulfill those purposes or to meet legal requirements. When it's no longer needed, we securely delete it.
Accuracy. We take reasonable steps to keep your personal information accurate and up to date, and we count on you to let us know when your details change.
Safeguards. We protect your personal information with appropriate security measures suited to its sensitivity, as described in our Data Security section.
Openness & accountability. We're transparent about our privacy practices and accountable for the personal information in our care. If we ever use a third-party service provider that handles your information, we take steps to ensure it's protected to a comparable standard.
A note on where your data is stored. As a business that may serve clients internationally, your personal information may be stored or processed outside of Canada, including in the United States or other locations where we or our service providers operate. Where that happens, your information may be subject to the laws of those jurisdictions. We take reasonable steps to ensure it continues to be protected in line with the standards described in this policy.
How to exercise your rights. To access, correct, or ask a question about your personal information, or to withdraw consent, contact us at shannon@wellcraftedbranding.com. We'll verify your request and respond within the timeframe required by applicable law.
Your Rights and Choices
The CCPA/CPRA provides California residents with specific rights regarding their personal information. This section describes your rights and explains how to exercise them.
1. Right to Know and Access
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Upon receiving and verifying your request, we will disclose to you: The categories of personal information we have collected about you. The categories of sources from which the personal information was collected. Our business or commercial purpose for collecting, "selling," or "sharing" that personal information. The categories of third parties to whom we disclose that personal information. The specific pieces of personal information we have collected about you.
2. Right to Delete
You have the right to request that we delete any of your personal information that we have collected from you and retained, subject to certain exceptions. Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
3. Right to Correct Inaccurate Information
You have the right to request that we correct any inaccurate personal information we maintain about you. Upon receiving and verifying your request, we will use commercially reasonable efforts to correct the information as you have directed.
4. Right to Opt-Out of the "Sale" or "Sharing" of Personal Information
You have the right to direct us not to "sell" or "share" your personal information at any time. We do not "sell" personal information in the traditional sense for monetary value. However, the use of certain advertising and analytics cookies may be considered a "sale" or "sharing" under California law. To opt-out of the "sale" or "sharing" of your personal information, please visit our privacy management link below. [Do Not Sell or Share My Personal Information – Link] We do not knowingly sell or share the personal information of consumers under 18 years of age.
5. Right to Limit Use of Sensitive Personal Information
You have the right to request that we limit the use and disclosure of your sensitive personal information. Please note that Well Crafted Branding only collects and uses sensitive personal information as necessary to perform the services you have requested (e.g., payment processing information) or as otherwise permitted by law.
6. Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, provide a different level or quality of service, or suggest that you may receive a different price or quality of service for exercising your rights.
How to Exercise Your Rights
To exercise the rights to know, delete, or correct described above, please submit a verifiable consumer request to us by: Emailing us at: shannon@wellcraftedbranding.com Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. We will need to verify your identity before processing your request.
"Shine the Light" Law
California's "Shine the Light" law (Civil Code Section § 1798.83) permits users who are California residents to request a list of all third parties to which we have disclosed certain personal information during the preceding year for those third parties' direct marketing purposes. To make such a request, please contact us at shannon@wellcraftedbranding.com with "Shine the Light Request" in the subject line.
Well Crafted Branding Global Data Processing Agreement
This Global Data Processing Agreement (the "DPA") is entered into by the Client agreeing to these terms ("Client"), and Well Crafted Branding or any other entity that directly or indirectly controls, is controlled by, or is under common control with Well Crafted Branding (as applicable, "Well Crafted Branding") (each, a "party" and collectively, the "parties"). The parties have entered into a services agreement under which Well Crafted Branding has agreed to provide a platform where Clients and Freelancers can connect to buy and sell professional services online (the "Service") to the Client (as amended from time to time, the "Agreement"). This DPA applies to the extent Well Crafted Branding processes any personal data governed by applicable data protection laws on your behalf in your role as a Client. This DPA, including its appendices, supplements the Agreement. To the extent of any conflict or inconsistency between this DPA and the remaining terms of the Agreement, this DPA will govern.
1. Introduction
This DPA reflects the parties' agreement regarding the processing and security of Client Data under the Agreement.
2. Definitions
The terms "personal data", "data subject", "processing", "controller", "processor", and "supervisory authority" have the meanings given in the GDPR. Unless stated otherwise: "Client Account Data" means personal data related to the Client's relationship with Well Crafted Branding, including the names and contact information of individuals authorized by the Client to access the Client's account. "Client Personal Data" means the personal data contained within the Client Data. "Client Data" means the data entered into the Service by or on behalf of any End User, but excludes Client Account Data. "Data Incident" means a breach of Well Crafted Branding's security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Client Data on systems managed or controlled by Well Crafted Branding. "European Data Protection Legislation" means, as applicable: (a) the GDPR; and/or (b) the UK GDPR. "GDPR" means Regulation (EU) 2016/679. "EU SCCs" means the Standard Contractual Clauses approved by the European Commission in decision 2021/914. "Notification Email Address" means the contact email address you provided to Well Crafted Branding for receiving official notices. "Subprocessors" means third parties authorized under this DPA to process Client Data to provide parts of the Service. For clarity, freelancers that Clients engage via Well Crafted Branding are not Subprocessors under this DPA. "UK IDTA" means the International Data Transfer Agreement or the International Data Transfer Addendum to the EU SCCs issued by the UK Information Commissioner's Office.
3. Duration of this DPA
This DPA will remain in effect until, and automatically expire upon, the deletion of all Client Data by Well Crafted Branding as described in this DPA.
4. Processing of Data
We don't sell your information nor do we give out any personal data. All information given is with permission to be shared by all parties. You can opt out at any point; this will result in some situations with freelancers or sales resulting in departure in working with Well Crafted Branding.
4.1 Roles and Responsibilities
The parties acknowledge and agree that for the purposes of European Data Protection Legislation: The Client is the controller (or a processor, as applicable) of the Client Personal Data. Well Crafted Branding is the processor (or a subprocessor, as applicable) of the Client Personal Data. Each party will comply with its respective obligations under applicable data protection laws.
4.2 Scope of Processing
Well Crafted Branding will process Client Personal Data only in accordance with the Client's lawful instructions, which include providing and optimizing the Service and as documented in the Agreement and this DPA. The subject matter and details of the processing are described in Appendix 1.
5. Data Deletion
Your information is yours, and you're always in control of it. If you decide you no longer want to be a part of our network, or you're ready to step away from consulting, just let us know — we'll delete all information tied to your business and your contact details, no questions asked and no hoops to jump through. We keep this simple on purpose. Once your information is deleted, it's gone for good. That means if you choose to leave and later decide to come back, we'll be starting fresh together. We won't have your previous business details on file, so we'll gather what we need again to make sure we're set up to truly help you and your business move forward. You're welcome back anytime — we'll just be picking up with a clean slate. How to request deletion: Reach out to us at shannon@wellcraftedbranding.com, and we'll take care of it within 5 business days. We'll confirm once everything has been removed — we will send you one last email.
5.1 Deletion by Client
During the Term, Well Crafted Branding will enable the Client to delete Client Data in a manner consistent with the functionality of the Service.
5.2 Deletion on Termination
Upon the expiration of the Term, the Client instructs Well Crafted Branding to delete all Client Data from its systems. Well Crafted Branding will comply with this instruction as soon as reasonably practicable, unless applicable law requires storage. The Client is responsible for exporting any Client Data it wishes to retain before the Term expires.
6. Data Security
We treat your information the way we'd want ours treated — carefully, and with respect. The details you share with us stay between us. We do not sell, rent, or trade your data to third parties, ever. Your business information isn't a product, and we'll never treat it like one. We take reasonable steps to keep your information safe, storing it securely and limiting access to only the people who need it to help you and your business. While no system can promise perfect security, we're committed to handling your information responsibly and being upfront with you if anything ever changes. If you have questions about how your information is stored or used, we're always happy to walk you through it — just reach out at shannon@wellcraftedbranding.com.
6.1 Security Measures
Well Crafted Branding will implement and maintain appropriate technical and organizational measures designed to protect Client Data against security incidents. These measures are described in Appendix 2 ("Security Measures"). Our website and any information you share through it are hosted on Squarespace, a trusted platform that handles security behind the scenes so you can feel confident every time you connect with us. Squarespace secures our site with SSL encryption, which protects the information you enter — like your name, email, or business details — as it travels to us. If you ever make a payment through our site, those transactions are processed through Squarespace's secure, PCI-compliant payment system, meaning your payment details are handled by trusted processors and are never stored by us directly. We rely on Squarespace's built-in protections alongside our own careful handling of your information: limiting who has access, keeping only what we need, and staying mindful of your privacy at every step. While no online platform can promise perfect security, partnering with an established provider like Squarespace lets us give your information a strong, well-maintained layer of protection. If you'd ever like to know more about how your information is kept safe, we're happy to talk it through — just reach out at shannon@wellcraftedbranding.com.
6.2 Data Incidents
If Well Crafted Branding becomes aware of a Data Incident, it will: (a) notify the Client at the Notification Email Address promptly and without undue delay; and (b) take reasonable steps to minimize harm and secure the Client Data.
6.3 Client's Responsibilities
We'll always do our part to keep things running smoothly and securely on our end — and there are a few things we ask of you, too. Working together makes everything stronger. You're responsible for how you use our services, which includes a few simple things: Keeping your account secure. If you have login credentials, passwords, or access to any shared tools or platforms we use together, please keep them safe and private. Don't share them with anyone who shouldn't have them, and let us know right away if you ever think your account has been accessed by someone else. Using our services appropriately. We ask that you use our services as intended and in a way that keeps your own business information protected. You know your business best, so you're in the best position to decide what information is sensitive and to handle it with the care it deserves. Providing accurate information. So we can help you effectively, we count on the details you share with us being accurate and up to date. If something changes — your contact information, your goals, your business details — just let us know so we can keep supporting you well. Protecting your own data. While we take security seriously on our side, you're responsible for maintaining a level of security that fits the sensitivity of your own business information, especially anything stored or managed on your own devices and accounts. Think of it as a partnership: we'll bring the care and expertise, and with a little attention on your end, we'll keep your business information safe together.
6.3.1 Job Board & Opportunities — Your Responsibility
Our job board is here to connect you with real opportunities from people we've taken the time to check out. We personally verify every post before it goes live, because we care about the quality of what we put in front of you and the people in our network. That said, there's something important we want to be upfront about: once you choose to apply or share your information with a job or opportunity poster, that exchange is between you and them. We verify the posts, but we can't control or guarantee how each individual handles or protects the information you send them. By applying, you're choosing to share your details directly with that poster, and that decision — and its risks — rests with you. Here's how we do our part to keep the job board trustworthy: We verify every post. No opportunity goes live on our board until we've reviewed it. We work hard to keep spam, scams, and bad actors out. We limit what posters can ask for. Posters are only permitted to request what they genuinely need to consider you — your resume or portfolio. They are not allowed to ask for sensitive personal information (things like financial details, government ID numbers, or payment). If a poster ever asks you for information beyond a resume or portfolio, please don't provide it, and let us know right away so we can look into it. We trust — and expect — good faith. We build our network on people who value and respect one another. We extend that trust to posters, and we hold them to it. We're proud of the community we're building, and keeping it safe is a shared effort. We'll keep doing our part to verify and protect the board — and we ask that you stay mindful whenever you share your information, just as you would anywhere online. If you ever come across a post that feels off, reach out to us at shannon@wellcraftedbranding.com and we'll take a look.
6.4 Audits
Audit Rights (Where European Data Protection Legislation Applies) Where European data protection legislation (including the EU General Data Protection Regulation (GDPR) and/or the UK GDPR) applies to the processing of Client Data, Well Crafted Branding will make available the information reasonably necessary to demonstrate compliance with this Data Processing Agreement (DPA) and will allow for and cooperate with audits, including inspections, conducted by the Client or an independent auditor appointed by the Client. Such audits are subject to the following conditions: Advance notice. The Client will provide Well Crafted Branding with reasonable advance written notice of any audit — no less than thirty (30) days — except where an earlier audit is required by a supervisory authority or by applicable law. Frequency. Audits will be limited to once per twelve (12) month period, unless an additional audit is required following a personal data breach or is specifically mandated by a supervisory authority or applicable data protection legislation. Scope. Audits will be limited to information, systems, and processing activities directly relevant to Well Crafted Branding's handling of Client Data under this DPA. Audits will not extend to the confidential information, data, or systems of Well Crafted Branding's other clients. Confidentiality. Any independent auditor appointed by the Client must be bound by written confidentiality obligations, and the Client and its auditor will keep confidential all information obtained during the audit, using it solely for the purpose of verifying compliance with this DPA. Minimal disruption. Audits will be conducted during Well Crafted Branding's normal business hours and in a manner that minimizes disruption to its business operations and does not compromise the security or confidentiality of other clients' data. Costs. The Client is responsible for all costs associated with any audit it requests, including any reasonable costs incurred by Well Crafted Branding in cooperating with and supporting the audit. Where feasible, Well Crafted Branding may satisfy an audit request by providing existing third-party certifications, audit reports, or documentation from its service providers (such as its hosting or infrastructure providers), where these adequately address the scope of the Client's request.
7. Data Subject Rights
Well Crafted Branding will enable the Client to access, rectify, and restrict the processing of Client Data. If Well Crafted Branding receives a request from a data subject regarding their personal data, it will advise the data subject to submit their request to the Client. The Client is responsible for responding to such requests.
8. International Data Transfers
Well Crafted Branding may store and process Client Data in any location where it or its Subprocessors maintain facilities. Where required by European Data Protection Legislation, data transfers will be governed by the EU SCCs or the UK IDTA, which are incorporated into this DPA and are deemed completed as specified in the original agreement text, with Ireland selected for governing law and jurisdiction. (Your data is stored in our in-house cloud storage.)
9. Subprocessors
The Client provides general authorization for Well Crafted Branding to engage its Affiliates and other third parties as Subprocessors. Information about current Subprocessors is available upon request. Well Crafted Branding will provide the Client with advance notice of any new Subprocessors and give the Client an opportunity to object. To request subprocessor information, please email: shannon@wellcraftedbranding.com
10. Liability
Liability cap. The total combined liability of either party and its Affiliates arising out of or in connection with the Agreement and this Data Processing Agreement (DPA), whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will not exceed the liability cap specified in the main Agreement. This cap represents the maximum aggregate liability of each party across all claims, and not a per-claim limit. Exclusion of indirect damages. To the fullest extent permitted by applicable law, neither party nor its Affiliates will be liable to the other for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, business, goodwill, anticipated savings, or data, arising out of or in connection with the Agreement or this DPA, even if the party has been advised of the possibility of such damages and regardless of whether the claim is based in contract, tort, or any other legal theory. Allocation of risk. Each party acknowledges that the liability cap and the exclusions set out in this section reflect a fair and reasonable allocation of risk between the parties, and that the fees and terms of the Agreement have been set in reliance on these limitations. Client responsibility for its own data and conduct. Well Crafted Branding will not be liable for any loss or damage arising from: (a) the Client's failure to fulfill its own responsibilities under the Agreement or this DPA, including securing its account credentials and its own systems; (b) the accuracy, quality, or legality of Client Data as provided to Well Crafted Branding; (c) instructions given to Well Crafted Branding by the Client; or (d) the acts or omissions of any third party the Client chooses to share its data with, including through any job board, networking, or community feature. Third-party platforms and providers. Well Crafted Branding relies on reputable third-party providers (such as its website host, payment processors, and infrastructure providers) to deliver its services. Well Crafted Branding will not be liable for any loss or damage caused by the failure, downtime, security incident, or act or omission of any such third-party provider that is outside Well Crafted Branding's reasonable control. Events outside reasonable control (Force Majeure). Neither party will be liable for any failure or delay in performing its obligations to the extent caused by events beyond its reasonable control, including natural disasters, acts of government, power or internet outages, cyberattacks, or other events of force majeure. Exceptions to the limitations. Nothing in this section will limit or exclude either party's liability to the extent such liability cannot be limited or excluded under applicable law, including liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) a party's willful misconduct or gross negligence; or (d) any other liability that applicable law does not permit to be limited. Mitigation. Each party will take reasonable steps to mitigate any loss or damage it suffers in connection with the Agreement or this DPA. Time limit for claims. To the extent permitted by applicable law, neither party may bring any claim arising out of or in connection with the Agreement or this DPA more than twelve (12) months after the date on which the party became aware, or reasonably should have become aware, of the facts giving rise to the claim. Survival. This section will survive the termination or expiry of the Agreement and this DPA.
11. Contact Information
For privacy inquiries related to this DPA, please contact Well Crafted Branding: shannon@wellcraftedbranding.com
Copyright Notice
All content on this website — including but not limited to text, graphics, logos, images, photographs, videos, audio, downloadable materials, course content, worksheets, frameworks, and the overall design, layout, and selection and arrangement of that content — is the property of Well Crafted Branding or its content creators and is protected by United States and international copyright, trademark, and other intellectual property laws. This includes our proprietary methodologies and materials, such as our 360° Branding Framework, course curricula, templates, and written educational content, which represent original work developed by Well Crafted Branding. Unauthorized use, reproduction, copying, modification, republication, uploading, posting, transmission, or distribution of any material from this website — in whole or in part, in any form or by any means — without our express prior written permission is strictly prohibited. You are welcome to view, download, and print content from this website solely for your own personal, non-commercial reference, provided you do not remove or alter any copyright, trademark, or other proprietary notices. Any other use — including reproducing our content for commercial purposes, redistributing it, or presenting it as your own — requires our written consent. Nothing on this website should be interpreted as granting any license or right to use any trademark, logo, or brand name displayed on the site without the written permission of Well Crafted Branding or the respective owner. If you believe your own copyrighted work has been used on our website in a way that constitutes infringement, or if you have any questions or would like to request permission to use our content, please contact us at shannon@wellcraftedbranding.com. We're always happy to talk through how our materials may be shared or used.
Diversity, Equity, and Inclusion
At Well Crafted Branding, we're committed to fostering a diverse, equitable, and inclusive environment — because we believe it makes us better at what we do and truer to who we are. We believe that diversity in our team, our leadership, our clients, and our community leads to stronger innovation, richer ideas, and better decision-making. Different backgrounds and perspectives don't just make our work more interesting — they make it more effective, more human, and more reflective of the wide range of entrepreneurs and small business owners we're proud to serve. Our mission is to create a culture where everyone feels valued, respected, and empowered to contribute their unique perspective. This commitment shows up in the way we work: In who we serve. We intentionally support solo entrepreneurs, small business owners, and creators who are often overlooked — the everyday founders building something meaningful. We believe great branding and business support shouldn't be reserved for those with the biggest budgets. In how we treat people. We approach every client, collaborator, and community member with warmth, respect, and genuine care, regardless of background, identity, or where they are in their journey. In the community we build. Whether in our network, on our job board, or in our membership community, we're committed to creating spaces where people feel welcome, safe, and free to show up as themselves. We know that building a truly inclusive environment is ongoing work, not a box to check. We're committed to listening, learning, and growing — and to making sure Well Crafted Branding remains a place where everyone feels they belong.
Our Commitment
Diversity: We celebrate the unique backgrounds, experiences, and perspectives of our employees, clients, and community members. We actively seek to recruit and retain a diverse workforce that reflects the communities we serve. Equity: We strive to ensure fair treatment, access, opportunity, and advancement for all individuals. We are dedicated to identifying and eliminating barriers that have historically led to unequal opportunities. Inclusion: We are committed to creating an environment where all individuals feel welcome and included. We encourage open dialogue and collaboration, ensuring that every voice is heard and valued.
Join Us on Our Journey
We invite everyone to join us in our efforts to promote diversity, equity, and inclusion. Together, we can create a more equitable society where everyone has the opportunity to thrive. For more information about our initiatives or to get involved, please contact us at shannon@wellcraftedbranding.com.
Membership Policy — Well Crafted Network
Effective July 8, 2025
Welcome to Well Crafted Network our membership community built for solo entrepreneurs, small business owners, and creators who want connection, support, and a room full of people rooting for them. Here's how membership works, in plain language.
Your free week. New members get one week (7 days) free access to our virtual events. It's our way of letting you experience the community before committing come to a session, meet a few people, and see if it feels like home. Your free week begins the day you sign up.
Membership & billing. After your free week, membership is $15 per month, billed automatically to your payment method on file. As of July 8, 2025, the rate is $15/month. Your billing date is set by the day your paid membership begins, and you'll be charged on that same date each month going forward.
Canceling. You can cancel anytime — there's no contract and no hoops to jump through. To avoid being charged for the next month, please cancel before your billing date. If you cancel after your billing date has passed, that month's charge will stand, and your membership will remain active through the end of that billing cycle. To cancel, [reach out to us at shannon@wellcraftedbranding.com / use the cancellation option in your account].
Refunds. We do not offer refunds for membership payments, including partial months. Because you can cancel anytime before your billing date to avoid a charge, please make sure to cancel in time if you don't wish to continue.
Automatic renewal. Your membership renews automatically each month until you cancel. By signing up, you're authorizing us to charge your payment method on file on each billing date until you tell us to stop.
Failed or declined payments. If a payment doesn't go through, we'll reach out to give you a chance to update your payment information. If we're unable to process payment, your access to member events and spaces may be paused until it's resolved.
Price changes. Our pricing may change over time as the community grows and we add new offerings. If we ever change the membership price, we'll give you clear advance notice by email before it takes effect, so you always have the chance to decide whether to continue.
What's included. Membership gives you access to our weekly virtual networking events and member community spaces. As we grow, we plan to add guest speakers, workshops, and in-person events. Some special events may be optional or separately ticketed — we'll always be upfront about that ahead of time.
Events may change. We do our best to keep events running consistently, but schedules, guest speakers, and formats may shift from time to time. If an event is rescheduled or canceled, we'll let members know as early as we can.
Community conduct. The Craft Collective works because of the people in it. We ask every member to show up with respect, warmth, and good faith toward one another. Harassment, discrimination, spam, or disruptive behavior isn't welcome here, and we reserve the right to remove any member whose conduct harms the community — without refund.
Your membership is yours. Membership and access are personal to you and aren't transferable or shareable. Please don't share your access, event links, or member spaces with non-members.
Event recordings & privacy. Some virtual events may be recorded for members who couldn't attend live. If a session is being recorded, we'll let you know, and you're always welcome to keep your camera off. Please treat what's shared in the community as belonging to the members who shared it — respect each other's privacy and don't record or redistribute sessions without permission.
Changes to this policy. We may update this Membership Policy from time to time. If we make meaningful changes, we'll post the updated version here and note the effective date.
Questions? We're always happy to help — reach out anytime at shannon@wellcraftedbranding.com.
Digital Products Policy
Effective July 8, 2025
Our digital products — including courses like "Building a Personal Brand in 90 Days," worksheets, templates, guides, and any other downloadable or online materials — are created to give you real, usable tools for building your brand and business. Here's how purchasing them works.
Access & delivery. Once your payment is processed, you'll receive access to your digital product — either as a download or through a link or login, depending on the product. Access is delivered electronically, so there's nothing to ship and nothing to wait on in the mail.
Payment. Digital products are paid for in full at the time of purchase, unless a payment plan is specifically offered for that product. Prices are listed at checkout.
Refunds. Because digital products are delivered instantly and can't be returned once accessed or downloaded, all sales are final and we do not offer refunds. We know that's a firm line, so we do our best to describe each product clearly before you buy — and if you're ever unsure whether something is the right fit, reach out before purchasing and we'll help you decide.
Your license to use it. When you buy a digital product, you're purchasing a personal, non-transferable license to use it for your own business and learning. The materials remain the intellectual property of Well Crafted Branding.
Please don't share or resell. Our digital products are for you. Reselling, redistributing, copying for others, or sharing your access, downloads, or login with non-purchasers isn't permitted. Sharing your login or files may result in access being revoked without refund.
Access duration. Unless stated otherwise for a specific product, you'll have access to online course materials for [lifetime access / a set period — confirm]. For downloadable products, we recommend saving your files somewhere safe once you've purchased them, since access links may expire.
Updates to content. We may update, improve, or occasionally retire digital products over time. If you've purchased a product that later receives updates, we'll do our best to make current members aware, though we can't guarantee that every future version or addition will be included with a past purchase.
Technical issues. If you run into trouble accessing or downloading something you've purchased, don't worry — email us at shannon@wellcraftedbranding.com and we'll help you get it sorted.
Results aren't guaranteed. Our products are educational tools designed to support your growth. Your results depend on your own effort, business, and circumstances, so we can't promise specific outcomes — just genuinely useful guidance to work with.
Consulting Policy
Effective July 8, 2025
Our consulting is built to be flexible and pressure-free real support when you need it, without locking you into a long-term retainer. Here's how it works.
Free intro call. We offer a free 20-minute intro call so we can get to know your business, understand what you're looking for, and make sure we're a good fit before you commit to anything. No pressure, no pitch just a conversation.
How consulting works. Consulting is offered on a session-by-session basis at $150 per hour. There's no retainer and no ongoing commitment — you book the time you need, when you need it. As of July 8, 2025, the rate is $150/hour.
Booking & payment. Consulting sessions are [paid in full at the time of booking / invoiced before the session confirm]. Your session is confirmed once payment and scheduling are complete.
Rescheduling. Life happens, and we get it. If you need to reschedule, please give us at least [24 confirm] hours' notice and we'll happily find a new time at no extra charge. Reschedule requests made with less notice may not be accommodated, depending on availability.
Cancellations & no-shows. If you need to cancel, please let us know at least [24 confirm] hours before your session. Because your session reserves dedicated time that we hold just for you, cancellations made with less notice, or missed sessions where you don't show up, are non-refundable.
Refunds. We do not offer refunds for consulting sessions, including completed sessions and late cancellations or no-shows. If something comes up on our end and we need to cancel a session, we'll always work with you to reschedule or make it right.
What consulting is — and isn't. Our consulting provides professional guidance, strategy, and recommendations based on our experience. The decisions and actions you take in your business are ultimately yours, and while we bring real expertise to the table, we can't guarantee specific results or outcomes. We're not providing legal, financial, or tax advice for those, we'll always recommend a qualified professional.
Confidentiality. What you share with us in a consulting session stays between us. We treat your business information, ideas, and plans with care and won't share them outside of what's needed to support you. (See our Data Security and Privacy sections for more.)
Preparation helps. To get the most from your time, we may ask you to share some information about your business ahead of a session — like through our "Tell us about your business" intake form. The more we know going in, the more valuable your session will be.
Respect & good faith. We bring our full care and expertise to every session, and we ask the same respect in return. We reserve the right to decline or end a working relationship if a session becomes abusive or is used in bad faith.
Questions? We're always happy to talk it through before you book — reach out anytime at shannon@wellcraftedbranding.com.
A few notes on what needs your input:
I bracketed four things you'll want to lock down: course access duration (lifetime vs. a set window), when consulting is paid (at booking vs. invoiced after), and your cancellation/reschedule notice window (I'd suggest 24 or 48 hours — pick one and I'll set it consistently across both the reschedule and cancellation lines).
Two things I added that weren't in your source but genuinely protect you: the "not legal/financial/tax advice" line in consulting (important, since business consulting can drift into those areas), and the no-show / late-cancellation terms (this is where consulting disputes almost always happen, so a clear window paired with your no-refund policy is your best protection).
Same honest flag as before: the no-refund and auto-billing terms are the parts most worth an attorney's quick look, especially the digital-products "all sales final" language, since some jurisdictions want that disclosed a specific way at checkout. I'm not a lawyer, so treat this as strong on-brand drafting to build on.
Want me to add both of these — plus the membership policy from before — into your main policy file so you've got one complete document? If so, just give me the bracketed details and I'll finalize them in.